With iDesk360, a subsidiary company of Codeware Ltd, you can now seamlessly manage your digital communication.
All of your digital communication channels, including social media, emails, and SMS, are managed by the application.
Establish an organized business and expertly polish your customer-agent relationship.
With our client helpdesk, you can easily manage all forms of customer messages under one roof.
Analyze each customer's comment and messages, whether good, neutral, or negative. Use the sentiment report to avoid further mistakes and make better strategies to handle your business.
Effective agent-customer communication can help you build a solid and good relationship with your customers.
Track and control your agents' performance, as well as repair flaws and enhance agent-customer connections.
The automated messaging service speeds up communication and gives your agents more time to focus on more important responsibilities.