Privacy Policy

1. Who We Are

CODEWARE LTD. (website: www.codewareltd.com) is a software development and digital solutions company based in Dhaka, Bangladesh.

2. What Information We Collect

We collect information to provide, maintain, and improve our services and platforms. This includes data provided directly by you, as well as information collected automatically through your interaction with our websites and digital products.

A. Information You Provide to Us

When you interact with CODEWARE LTD., use our services, or contact us directly, we may collect:

• Full name
• Email address
• Company name and address
• Phone number
• Job title or role
• Feedback, inquiries, or support requests
• Registration information for any CODEWARE-operated platform (e.g. iDesk360)

B. Information We Collect Automatically

When you access our websites or platforms, we may automatically collect technical and usage data, such as:

• IP address and browser type
• Device identifiers and operating system
• Access times and pages visited
• Interaction logs and usage patterns
• Referring and exit pages
• Cookies and similar tracking technologies (see "Cookies" section below)

C. Information from Integrated Services

Some of our digital platforms (e.g., social media engagement tools) may integrate with third-party services. If you authorize these connections, we may collect:

• Connected social media profile information
• Publicly shared posts and engagement metrics
• Account metadata (e.g., followers, page roles)
• Activity logs and insights from connected networks

This data is only collected with your explicit consent and in accordance with the respective platform's API terms.

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Improve our platforms and user experience
• Respond to customer support inquiries
• Ensure compliance with applicable laws

4. Data Sharing and Storage

We do not sell your data. Information may be shared:

• With authorized service providers
• Within our company
• If legally required

4A. Client Data Isolation

Each client's data is securely isolated using role-based access controls and tenant-specific environments. No personal or engagement data is shared between clients.

5. Cookies and Tracking Technologies

CODEWARE LTD. uses cookies and similar technologies across its websites and digital platforms to enhance usability and gather analytics for service improvement.

We may use:

• Session cookies to maintain user sessions
• Persistent cookies to remember preferences
• Analytics tools (e.g., Google Analytics) to understand user behavior
• Third-party cookies embedded via service tools or plugins

You can control cookie usage via your browser settings. By continuing to use our platforms, you consent to our use of cookies unless you choose to disable them.

6. Third-Party Platforms and Services

Some digital platforms operated by CODEWARE LTD. may integrate with third-party services such as social media networks, analytics providers, or communication tools. These integrations are governed by the privacy policies and terms of use of those respective platforms.

Once data is transmitted to or accessed by such third-party platforms, it is subject to their individual terms. We encourage users to review the privacy policies of any third-party services they interact with through our platforms.

The privacy policies of our current licensed platforms are as follows for reference:

6A. LinkedIn API Data Usage

When integrating with LinkedIn's Community Management APIs, we only access and process data necessary to fulfill the intended engagement management functions (e.g., replying to comments, retrieving post analytics). This data is not shared across clients, used for advertising, or stored beyond the duration required for service delivery. All data handling complies with LinkedIn's API Terms and applicable privacy regulations.

6B. Revoking Entry to the Supported Sites

You may revoke access to any third-party platform or service that you have previously connected to our systems at any time. This may limit certain features of our services but will not affect your general access to CODEWARE LTD. platforms.

To revoke access, please visit the respective platform's account or security settings:

• YouTube – https://myaccount.google.com/permissions
• Twitter (X) – https://twitter.com/settings/connected_apps
• Facebook – https://www.facebook.com/settings?tab=business_tools
• Instagram – https://www.instagram.com/accounts/manage_access/
• LinkedIn – https://www.linkedin.com/psettings/permitted-services
• Google – https://myaccount.google.com/permissions

7. How Do We Protect Your Information?

We take the security of your personal data seriously and implement a combination of administrative, technical, and physical safeguards to protect it from unauthorized access, misuse, loss, or disclosure. Our measures include, but are not limited to:

• Encryption – Sensitive data is encrypted during transmission and, where applicable, at rest.
• Access Controls – Only authorized personnel with a legitimate business need can access personal information.
• Regular Security Audits – We conduct periodic reviews and vulnerability assessments of our systems and infrastructure.
• Firewall and Monitoring – We use firewalls, intrusion detection systems, and real-time monitoring to detect suspicious activities.
• Employee Training – Our staff receives regular training on data protection best practices and regulatory compliance.

While we strive to use industry-standard methods to protect your information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security but are committed to maintaining the highest possible level of protection.

8. Data Retention

We retain personal data only for as long as necessary to provide our services and fulfill contractual or legal obligations. Data obtained via third-party APIs, including LinkedIn, is stored temporarily and securely, and deleted upon request or when no longer needed.

9. Your Data Protection Rights

You may:

• Request access to your data
• Update or correct your information
• Request deletion of personal data (subject to compliance requirements)

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children. If we learn that a child under 13 has used our service, we will delete that data promptly.

11. Updates to This Policy

We may revise this policy as our services evolve. All updates will be posted on our official website.

12. Contact

For privacy-related questions or requests, please contact:

13. Governing Law

This Privacy Policy is governed by the laws applicable in your jurisdiction and is subject to our Terms of Service.